9 Computers; software for computers, tablet computers, and smartphones, namely, software for database management; computer hardware; downloadable publications, namely, user manuals for operating software in the field of communications in electronic form; computer hardware and software for computers, tablet computers, and smartphones for transmission and exchange of messages and information by voice communication via the Internet, fax, electronic mail, voicemail, video, social media, and via internet chat rooms, as well as for collecting, sending, transferring, managing, sharing, reformatting, converting, copying, routing, and storing such messages and information; computer hardware and software for computers, tablet computers and smartphones for providing voice communication services on the Internet, by fax, electronic mail, voicemail, video, social media, and via internet chat rooms; computer hardware and software for computers, tablet computers, and smartphones for compilation and preparation of mailing lists as well as planning of appointments; computer hardware and software for computers, tablet computers, and smartphones for administration, allocation, and diverting of calls via the Internet; software for computers, tablet computers, and smartphones for employee presence recognition; software for computers, tablet computers, and smartphones for voice communication with a telephone switchboard function via the Internet