9 Computers; software for computers, tablet computers and smartphones, namely, software for communication; computer hardware; user manuals for software in the field of communications in electronic form recorded on computer media; computer hardware and software for computers, tablet computers and smartphones for transmission and exchange of messages and information by voice communication via the Internet, fax, electronic mail, voicemail, video, social media and/or via chat, as well as for collecting, sending, transferring, managing, sharing, reformatting, converting, copying, routing and/or storing such messages and information; computer hardware and software for computers, tablet computers and smartphones for providing voice communication services on the Internet, by fax, electronic mail, voicemail, video, social media and/or via chat; computer hardware and software for computers, tablet computers and smartphones for compilation and preparation of mailing lists as well as planning of appointments; computer hardware and software for computers, tablet computers and smartphones for administration, allocation and diverting of calls via the Internet; software for computers, tablet computers and smartphones for employee presence recognition; software for computers, tablet computers and smartphones for voice communication with a telephone switchboard function via the Internet