42 Design, development, engineering, installation, maintenance and configuration of computer software and applications for improving, monitoring, measuring and analyzing call quality, performance and properties; design, development, engineering, installation, maintenance and configuration of computer software and applications for improving, monitoring, measuring and analyzing video call quality, performance and properties; design, development, engineering, installation, maintenance and configuration of computer software and applications for collecting information regarding call quality, performance and properties; design, development, engineering, installation, maintenance and configuration of computer software and applications for collecting information regarding video call quality, performance and properties; design, development, engineering, installation, maintenance and configuration of computer software and applications for routing and/or junctioning calls and video calls; design, development, engineering, installation, maintenance and configuration of computer software and applications for routing and/or junctioning; software as a service (saas) featuring software for improving, monitoring, measuring and analyzing call and/or video call quality, performance and properties; telecommunication services, namely, providing computer project management services in the field of telecommunications services software for improving, monitoring, measuring and analyzing call quality, performance and properties; telecommunication services, namely, providing computer project management services in the field of telecommunications services software for improving, monitoring, measuring and analyzing video call quality, performance and properties; technical support services, namely, help desk services and monitoring of computer network systems relating to telecommunication services for improving, monitoring, measuring and analyzing call quality, performance and properties; technical support services, namely, help desk services and monitoring of computer network systems relating to telecommunication services for improving, monitoring, measuring and analyzing video call quality, performance and properties; technical support services, namely, help desk services and monitoring of computer network systems relating to sending, receiving and transmitting signals, text, sound, images, graphics, videos and messages; technical support services, namely, help desk services and monitoring of computer network systems relating to telecommunication services for routing and/or junctioning calls and video calls; technical support services, namely, help desk services and monitoring of computer network systems relating to telecommunication routing and junction services; technical support services, namely, help desk services and monitoring of computer network systems relating to telecommunications; technical analysis of telecommunication services for improving, monitoring, measuring and analyzing call quality, performance and properties; technical analysis of telecommunication services for improving, monitoring, measuring and analyzing video call quality, performance and properties; technical analysis relating to sending, receiving and transmitting signals, text, sound, images, graphics, videos and messages; technical analysis relating to telecommunication services, namely, routing and/or junctioning calls