9 Software for managing customer relationship management, and for promoting, delivering and managing events and training by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; application software for managing customer relationship management, and for promoting, delivering and managing events and training provided online or via the worldwide web by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; downloadable software for managing customer relationship management, and for promoting, delivering and managing events and training by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; computer software packages for managing customer relationship management, and for promoting, delivering and managing events and training by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; downloadable computer utility software for managing customer relationship management, and for promoting, delivering and managing events and training by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; downloadable cloud computing software for managing customer relationship management, and for promoting, delivering and managing events and training on a cloud computing platform by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars; computer software downloaded from the Internet for managing customer relationship management, and for promoting, delivering and managing events and training by providing access to online registration of participants and registration cancellation, accepting payments, issuing invoices and providing refunds, [ managing accommodations, ] transfers, venues, presenters, catering, and room setups, issuing vouchers and printing name tags and labels, providing participant surveys, delivering and receiving information, materials and documents, providing certifications and awards to participants, and delivering webinars