Trademark: 78943790
Status Date
Tuesday, December 12, 2017
Registration Number
3348536
Registration Date
Tuesday, December 4, 2007
Filing Date
Thursday, August 3, 2006
Published for Opposition
Tuesday, September 18, 2007
35 Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof
41 Conducting seminars and workshops directed to the management and operation of call and contact centers
42 Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks
Color is not claimed as a feature of the mark.
SERVICE QUALITY MEASUREMENT
Jun 18, 2021
Applicant/Correspondence Changes (Non-Responsive) Entered
Jun 18, 2021
Teas Change Of Correspondence Received
Jun 18, 2021
Attorney/Dom.Rep.Revoked And/Or Appointed
Jun 18, 2021
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Jun 18, 2021
Teas Change Of Owner Address Received
Aug 16, 2019
Attorney/Dom.Rep.Revoked And/Or Appointed
Aug 16, 2019
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Dec 12, 2017
Notice Of Acceptance Of Sec. 8 & 9 - Mailed
Dec 12, 2017
Registered And Renewed (First Renewal - 10 Yrs)
Dec 12, 2017
Registered - Sec. 8 (10-Yr) Accepted/Sec. 9 Granted
Dec 12, 2017
Case Assigned To Post Registration Paralegal
Nov 14, 2017
Teas Section 8 & 9 Received
May 10, 2013
Notice Of Acceptance Of Sec. 8 & 15 - Mailed
May 10, 2013
Registered - Sec. 8 (6-Yr) Accepted & Sec. 15 Ack.
May 10, 2013
Case Assigned To Post Registration Paralegal
Apr 18, 2013
Teas Section 8 & 15 Received
Feb 28, 2013
Teas Change Of Correspondence Received
Dec 4, 2007
Registered-Principal Register
Sep 18, 2007
Published For Opposition
Aug 29, 2007
Notice Of Publication
Aug 15, 2007
Law Office Publication Review Completed
Aug 8, 2007
Approved For Pub - Principal Register
Jul 19, 2007
Teas/Email Correspondence Entered
Jul 19, 2007
Correspondence Received In Law Office
Jul 19, 2007
Assigned To Lie
Jul 3, 2007
Teas Response To Office Action Received
Jan 3, 2007
Non-Final Action Mailed
Dec 29, 2006
Non-Final Action Written
Dec 28, 2006
Assigned To Examiner
Sep 28, 2006
Undeliverable Mail - No Action Taken
Aug 9, 2006
Notice Of Pseudo Mark Mailed
Aug 8, 2006
New Application Entered In Tram
Trademark Alertz updated from USPTO on 2030-01-24
