9 computer software for use in social network analysis; computer software for improving selling, marketing, hiring, business development, knowledge management, expertise location, and other inbound and outbound business processes, using relationship networks, relationship capital management, and personal and professional networks; computer software for use in sales force automation and customer relationship management, including marketing automation; collaboration computer software, namely, computer software for collaboration among business users for professional and interpersonal networking; computer software development tools for use in computer software development and web services development; computer software for electronic mail; computer software for use as a personal calendar; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; computer software for use in recruiting employees; computer software for use in human resources management; computer software for use in human capital management, namely, management of employee and business contact relationships, human resources, and employee recruiting; computer software for use in marketing automation; user manuals supplied as a unit with the foregoing