9 Computer software for use in customer relationship management (CRM); Computer software for scheduling surgical procedures and for storing information on related events, namely, personnel work schedules, hospital events, room availability, medication provisions, equipment availability and implantable device provisions; Computer software for scheduling surgical procedures and for storing information on related events, namely, personnel work schedules, hospital events, room availability, medication provisions, equipment availability and implantable device provisions, that may be downloaded from a global computer network; Computer software platforms for scheduling surgical procedures and for storing information on related events, namely, personnel work schedules, hospital events, room availability, medication provisions, equipment availability and implantable device provisions