9 Computer hardware; computer hardware and software for configuring, managing, monitoring, measuring, updating and optimizing local and wide area networks; operations support systems (OSS) comprising computer hardware and software for use by network operators in the provision of subscribers of interactive telecommunications services, for authorized user authentication and access control, for customization of network operators' customer interfaces, and for providing automated administration of transmission apparatus, and voice and data telecommunications networks for telecommunications service order management, inventory management, and service activation