9 Computer software for educational and training services, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills; electronic publications, namely, course study guides and instructional, training, and educational manuals and materials in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills recorded on computer media; electronic publications, namely, course study guides and instructional, training, and educational manuals and materials in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills that may be downloaded from a global computer network; computer software for educational and training services, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills that may be downloaded from a global computer network; multimedia software recorded on CD-ROM and DVDs, namely, software featuring instruction and training in the field of effective problem-solving and communication skills, interpersonal skills, conflict resolution, leadership and management skills, sales, service and quality skills