Trademark: 78510220
Status Date
Saturday, January 7, 2006
Filing Date
Tuesday, November 2, 2004
Abandoned Date
Friday, December 9, 2005
38 SuperQ is a Voice over IP (VoIP) based, multi-site Automated Call Distribution application that uses a single queue to perform queuing and call distribution to call centers and workgroups located in different geographic sites or across multiple call center telephone systems; Using a SuperQ, local workgroups and remote locations and remote systems linked together via a VoIP network are serviced by a single overriding call distribution queue called a SuperQ; SuperQ optimizes operation efficiency by balancing workload and allocating agent resource from different workgroups and different sites in real-time; VoIP tie trunks are used to distribute calls between different sites; SuperQ provides greater network efficiency by controlling and managing calls at local entry point before they travel through the VoIP network to remote sites
Jan 9, 2006
Abandonment Notice Mailed - Failure To Respond
Jan 7, 2006
Abandonment - Failure To Respond Or Late Response
Dec 20, 2005
Assigned To Examiner
Jun 8, 2005
Non-Final Action E-Mailed
Jun 8, 2005
Non-Final Action Written
Jun 7, 2005
Assigned To Examiner
Nov 10, 2004
New Application Entered In Tram
Trademark Alertz updated from USPTO on 2030-01-24
