9 COMPUTER SOFTWARE FOR THE ADMINISTRATION AND OPERATION OF RENTAL STORES, NAMELY FOR USE IN CONTRACTS, INVOICING, RESERVATIONS, PREPARING QUOTES, PROVIDING ANNUAL EVENT NOTIFICATION, POINT-OF-SALE, ISSUING CREDITS, MAINTAINING SERIALIZED MERCHANDISE, RE-RENT TRACKING, FACILITATING EXCHANGES, ISSUING PARTIAL RETURNS, PREPARING PICKUP TICKETS, COORDINATING MULTIPLE SHIP-TO LOCATIONS, TRACKING LOST SALES/RENTALS, ISSUING BAD CUSTOMER ALERTS, DISPLAYING SCREEN/CONTRACT MESSAGES, PREPARING CUSTOMER WORK ORDERS, IMPLEMENTING FLEXIBLE RATE STRUCTURES, TRACKING MULTIPLE PAYMENTS, MAINTAINING AN EQUIPMENT LOOK-UP SCREEN, FACILITATING MULTIPLE MONTHLY BILLING OPTIONS, COORDINATING A FULLY INTEGRATED ACCOUNTS RECEIVABLE FUNCITON, FULLY INTEGRATING PURCHASE ORDERS, AND FACILITATING SERVICE DEPARTMENT LOGISTICS