16 TRAINING MANUALS, WORKBOOKS AND NEWSLETTERS CONTAINING INFORMATION ABOUT TRAINING, COURSES OF INSTRUCTION, SEMINARS, LECTURES AND CERTIFICATION PROGRAMS IN THE FIELD OF CUSTOMER SUPPORT AND TECHNICAL SUPPORT
41 EDUCATIONAL SERVICES, NAMELY, TRAINING, COURSES OF INSTRUCTION, SEMINARS, LECTURES AND CERTIFICATION PROGRAMS IN THE FIELD OF CUSTOMER SUPPORT AND TECHNICAL SUPPORT