42 APPLICATION SERVICE PROVIDER, NAMELY, HOSTING COMPUTER SOFTWARE APPLICATIONS FOR BUSINESS AUTOMATION, TIME INVENTORY MANAGEMENT, RESOURCE MANAGEMENT, WORKFORCE MANAGEMENT, APPOINTMENT AND RESERVATION SCHEDULING, CUSTOMER AND WORKFORCE SCHEDULING, PROCESSING, TRACKING, AND REPORTING APPOINTMENT, RESERVATION AND SCHEDULING REQUESTS, FOR PROCESSING, TRACKING AND REPORTING OF BILLING AND PAYMENT INFORMATION, COLLECTING, TRACKING, REPORTING, AND ANALYSIS OF RESOURCE UTILIZATION INFORMATION, COLLECTING, TRACKING, REPORTING, AND ANALYSIS OF CUSTOMER OR USER INFORMATION, FORECASTING, PLANNING, AND OPTIMIZING TIME AND RESOURCE INVENTORY AND CUSTOMER AND WORKFORCE SCHEDULING, FORECASTING, PLANNING, AND OPTIMIZING RESOURCE UTILIZATION, USE IN SELF-SERVICE CUSTOMER REGISTRATION, TRAINING, AND SCHEDULING; GENERATING ELECTRONIC MESSAGES REGARDING APPOINTMENTS; TECHNICAL CONSULTATION SERVICES IN THE FIELD OF COMPUTER HARDWARE AND BUSINESS AUTOMATION SOFTWARE; DESIGN AND DEVELOPMENT OF BUSINESS AUTOMATION SOFTWARE FOR OTHERS; INSTALLATION AND MAINTENANCE OF BUSINESS AUTOMATION SOFTWARE; TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS VIA TELEPHONE, E-MAIL, ONLINE MESSAGING AND IN-PERSON