9 Telecommunications and communications apparatus, instruments, systems and installations; mobile, wireless, cellular, electronic and optical telecommunications and communications apparatus and instruments; test instruments and installations; circuit switched and IP enabled telecommunication and communication apparatus, instruments and installations; apparatus and instruments for voice, data and/or video communications; apparatus and instruments for storing and/or transmitting voice, data, video, facsimile and/or text messages; telephone apparatus, instruments, systems and installations; data processing apparatus; message handling and switching apparatus, instruments and installations; switching, routing and metering apparatus for telecommunications systems; parts and fittings for all the aforesaid goods; computer software for use in connection with any of the aforesaid goods; computer software and computer systems for use in managing the operations of call centers; computer software for metering and/or charging usage of telecommunications systems; computer software for use in the statistical analysis and optimization of telecommunications systems usage