Word

SUPPORT PORTAL

Status

Dead

Status Code

602

Status Date

Friday, October 31, 2003

Serial Number

78160087

Mark Type

1000

Filing Date

Tuesday, September 3, 2002

Abandoned Date

Tuesday, September 23, 2003

Trademark Owner History

The Digiticians, LLC

Classifications

9 AN INTERNET-BASED COMMUNICATION TOOL FOR PROVIDING ONLINE TECHNICAL SUPPORT, HELP DESK SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT, AND CUSTOMER SUPPORT INFORMATION RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY COMPUTER SERVICES INCLUDING DESKTOP, LAPTOP, NETWORK, AND PERIPHERAL EQUIPMENT MAINTENANCE, ERROR MONITORING AND CONFLICT RESOLUTION, REMOTE SOFTWARE INSTALLATION AND CONFIGURATION, DISTRIBUTION OF ONLINE TECHNICAL SUPPORT, HELP DESK SERVICES, CUSTOMER RELATIONSHIP MANAGEMENT, ASSET MANAGEMENT AND CUSTOMER SERVICE AND SUPPORT INFORMATION FOR FACILITATING COLLABORATION OF SUPPORT PROFESSIONALS AND END-USERS AND ROUTING OF CUSTOMER SERVICE AND SUPPORT REQUESTS FOR TRACKING AND GENERATING USAGE AND TREND RECORDS AND REPORTS FOR CUSTOMER SERVICE AND SUPPORT, FINANCIAL TRANSACTIONS REGARDING USAGE OF THE COMPANY SOLUTION, INCLUDING BILLING AND ACCOUNTING OF CUSTOMER SERVICE AND SUPPORT, AND FOR RESOLUTION OF CUSTOMER SERVICE AND SUPPORT ISSUES RELATED TO COMPUTERS, COMPUTER SOFTWARE, COMPUTER HARDWARE AND TECHNOLOGY

Trademark Events

Oct 31, 2003

Abandonment - Failure To Respond Or Late Response

Mar 22, 2003

Non-Final Action E-Mailed

Feb 11, 2003

Assigned To Examiner