Word

PEGASYSTEMS

Status

Dead

Status Code

606

Status Date

Saturday, March 27, 2004

Serial Number

78064726

Mark Type

3000

Filing Date

Monday, May 21, 2001

Published for Opposition

Tuesday, January 1, 2002

Abandoned Date

Saturday, March 27, 2004

Trademark Owner History

Pegasystems Inc. - Owner At Publication

Classifications

9 Computer software for customer relationship management and contact management, namely software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; computer software for use by businesses to manage interactions with their customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; computer software for managing customer service requests; computer software for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; computer software for automatically retrieving and analyzing information required to respond to customer inquiries; computer software for automatically generating communications in response to customer inquiries; computer software for resolving customer-related issues by reference to appropriate business rules; computer software for managing telephone call centers; computer software for document assembly; computer software for integrating customer data and contact information from a variety of different sources; computer software used for business workflow automation; computer software for generating reports for use by business managers and by computer system administrators; computer accounting software; computer software for obtaining credit rating information about customers and potential customers; computer software for use by members of the financial services industry to manage credit card customer service operations, credit card issuance and credit card collections; computer software for use by members of the financial services industry to manage check exceptions and money transfer exceptions; computer software for managing online mutual fund purchasing, redemption and transfers; computer software for maintaining financial databases and for generating financial reports; computer software for conducting electronic banking transactions by means of a site on a global computer network; computer software for use by members of the health care industry to manage health care referrals, to verify insurance coverage and to process insurance claims; user manuals packaged as a unit with the foregoing goods

41 Educational services, namely, conducting classes and workshops in the field of computer software; conducting online interactive classes in the field of computer software by means of the Internet

42 Consultation in the field of customer relationship management software; computer system configuration and analysis; computer systems integration services

PEA SYSTEM

Trademark Events

May 18, 2004

Abandonment - No Use Statement Filed

Sep 23, 2003

Extension 3 Granted

Sep 23, 2003

Extension 3 Filed

Sep 23, 2003

Teas Extension Received

May 13, 2003

Extension 2 Granted

Mar 19, 2003

Extension 2 Filed

Mar 18, 2003

Teas Extension Received

Sep 23, 2002

Extension 1 Granted

Sep 12, 2002

Extension 1 Filed

Sep 12, 2002

Teas Extension Received

Mar 26, 2002

Noa Mailed - Sou Required From Applicant

Jan 1, 2002

Published For Opposition

Dec 12, 2001

Notice Of Publication

Aug 21, 2001

Approved For Pub - Principal Register

Jul 31, 2001

Assigned To Examiner

Jul 25, 2001

Assigned To Examiner