Word

CONTINUOUS CUSTOMER INTERACTION

Status

Dead

Status Code

602

Status Date

Thursday, July 18, 2002

Serial Number

78036641

Mark Type

1000

Filing Date

Monday, November 27, 2000

Abandoned Date

Friday, November 16, 2001

Trademark Owner History

Parago, Inc.

Classifications

9 Computer software for post-purchase customer care assistance; computer software for facilitating product rebate processing; computer software for providing extended warranties via a global computer network; computer software for facilitating product registration via a global computer network; computer software for providing on-line product manuals via a global computer network; computer software, namely product manuals stored in computer-readable format; computer software for product testing via a global computer network; computer software for product demonstration; computer software for the demonstration of product installation and servicing; compute software for the demonstration of product installation and servicing via a global computer network.

35 Customer relationship management services; customer service management services; product registration services; providing product registration services via a global computer network; providing customer service and product inquiry services via telephone for others; product rebate processing and fulfillment services for others; providing product rebate processing services via a global computer network.

36 Promotion management services.

37 Product demonstration services; product installation demonstration services; product repair demonstration services.

39 Fulfillment services, including product and document shipping.

42 Customer care services; providing customer care services via a global computer network; software development and conversion services, including the conversion of product manuals, product demonstrations, and product installation guides into a computer-readable format; hosting services for on-line manuals accessible via a global computer network; providing product purchasing opportunities in conjunction with customer care services via a global computer network; providing on-line product purchasing opportunities in conjunction with rebate processing services via a global computer network; computer software development and conversion services.

Trademark Events

Jul 18, 2002

Abandonment - Failure To Respond Or Late Response

May 15, 2001

Non-Final Action Mailed

Apr 20, 2001

Assigned To Examiner