9 Computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces for, and controlling tasks, business processes, transactions, applications, and information; namely, voice, video, data, facsimile, e-mail, mixed media items, multiple media items, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer servers, agent terminals, consumer access devises, agents, and consumers via local, national and global information and communications networks, for use in the field of customer interaction management
Trademark: 78004897
