9 Downloadable publications, namely, books, pamphlets, stationery, questionnaires and reports in electronic format in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; downloadable electronic publications, namely, books, pamphlets, stationery and reports in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; pre-recorded audio and video cassette tapes featuring audio and video materials relating to interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; videos, namely, pre-recorded DVDs and digital storage media featuring videos in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; audiovisual teaching apparatus, namely, computers; CDs, namely, blank CDs and pre-recorded CDs featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; DVDs, namely, blank DVDs and pre-recorded DVDs featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; recorded computer programs featuring analytical research, consulting and strategic planning method software for use in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; CD-ROMs, namely, blank CD-ROMs and pre-recorded CD-ROMs featuring audio and video materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; sound and video recordings, namely, audio and video recordings featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; downloadable publications in electronic form supplied on-line from a computer database or the Internet, namely, books, pamphlets, stationery, questionnaires and reports featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; downloadable instructional and teaching materials in electronic form supplied on-line from a computer database or the Internet featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; electronic and optical recording media, namely, blank digital storage media for electronic and optical recording, namely, blank DVDs, blank CDs and blank USB drives ; pre-recorded electronic and optical recording media, namely, DVDs, CDs and USB drives featuring materials in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement; computer software for analytical research, consulting and strategic planning methods for use in the field of interpersonal communication skills and technologies, strategic planning methods, business management, management consulting, leadership training or development, business and organization development or business and organization goal achievement