35 provision of coaching in the field of sales process redesign and transformation, customer management process and method including forensic blueprinting questions development and question-based selling skills, forensic customer profiling and template development, customer buying center analysis and decision-making criteria assessment, customer focused price and solution based proposal development, developing and delivering effective customer focused presentations, forensic customer autopsies, business, strategic account, and territory planning, negotiating skills, and business communications and customer letters; education services, namely, conducting presentations, seminars, courses, workshops, speaking engagements, lectures, and tutoring in the fields of selling and customer management; provision of consulting in the field of sales process redesign and transformation, customer management process and method including forensic blueprinting questions development and question-based selling skills, forensic customer profiling and template development, customer buying center analysis and decision-making criteria assessment, customer focused price and solution based proposal development, developing and delivering effective customer focused presentations, forensic customer autopsies, business, strategic account, and territory planning, negotiating skills, and business communications and customer letters; information services in the fields of selling and customer management and sales process redesign provided by electronic means or by paper