9 Computer software for monitoring, receiving, collecting, recording and storing data produced whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for performing analysis and simulation of data produced whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for determining and controlling possible outcomes of interactions whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for controlling the display of content, the layout of the content, and messages to users whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for Controlling the customization and personalization of content provided to users whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for providing real time appraisals about the status of the relationship with users whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software for qualifying the merit of making specific offers and promotions to users whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Downloadable electronic publications and documentation, namely, books, pamphlets, magazines, circulars in the field of analysis and simulation of data produced whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems and in the field of determining and controlling possible outcomes of interactions whilst users interact with web pages, call centres, ATMs, retail stores, direct marketing organizations using the Internet, kiosks, mobile phones and other telephone-based systems; Computer software to enable searching of data; Satellite communication apparatus and instruments, namely, satellite transmitters and receivers; Television, radio, video and audio apparatus