9 Software for managing telecommunications carrier access billing, namely, software for administering access revenue agreements, carrier billing, and payments, generating industry and auditing reports, generating audit trails, and analyzing records; Software for telecommunications account management such as bill access and payment, feature addition and deletion, reporting troubles, tracking orders, showing account history, and researching phone numbers through reverse phone look up; Software for managing telecommunications customer activity and accounts, namely, software for performing order entry including bundling and discounting, rating, billing, payment, and functions for telecommunications products and services such as voice, video, wireless, and data offerings, Software for customer relationship management in the telecommunications field, namely, software for aiding in up-selling services to reduce customer churn, and providing communications to customers such as emails, letters, and other correspondence relative to marketing campaigns; Software for financial data and accounting management in the telecommunications field, namely, software for viewing, recording, manipulating, and reporting transaction data in real time; accounting, generating budgets, preparing financial statements, performing corporate accounting, managing a general ledger, processing of purchase orders, work orders, checks, payments, and refunds, accounts payable management, accounts receivable management, invoicing, and generating vendor tax forms; Software for personnel and payroll management, namely, collecting, manipulating, managing, and reporting of employee time, attendance, activities, projects, and related costs, defining account distribution for labor, overhead, supervisory, non productive time, etc., automating distribution of one payroll run across multiple companies, spreading labor costs based on labor hours, labor dollars, vehicle hours, and material usage; Software for account reconciliation, namely, performing online bank account reconciliation, reconciling accounts payable and payroll checks, and bank reconciliation; Software for activating telecommunications services and processes over multiple network elements, such as video, voice, wireless, voice over IP, data, Internet, etc.; Software for managing and dispatching customer service calls and technicians in the telecommunications field, namely, software which allows the user to see a graphical view of resources, existing call statuses, locations of technicians and vehicles, etc., and which allows for scheduling of technicians, optimizes routes, and tracks progress and technician status; and Software for customer management and metrics in the telecommunications field, namely, software for providing a summarized view of customer account information to a customer service representative enabling faster response of the CSR to customer issues
Trademark: 77712750
