35 Management of telephone call centers for others; operation of telephone call centers for others; providing real-time customer support services, namely, providing product information and answering customer questions via the global computer network; providing services in the field of customer service and support and sales; development, management and automation of online communications in the fields of customer service and support and sales; providing real-time chat services for others in the field of customer service and support and sales; promoting the goods and services of others, namely, processing customer service calls, providing customer support services, and customer care services online; providing live online customer support and contact services via a global computer information network; outsourcing of back office business process support services for others in the fields of retail sales services, namely, providing on-line customer support services for others, electronic processing of orders for others, and consulting services in the field of customer service