9 Digital materials, namely, CDs, DVDs, downloadable audio files featuring customer service, customer loyalty, management training; Digital media, namely, pre-recorded video cassettes, digital video discs, digital versatile discs, downloadable audio and video recordings, DVDs, and high definition digital disks featuring customer service, customer loyalty and management training; DVD sleeves; Multimedia software recorded on CD-ROM featuring customers service and management training; Pre-recorded CDs featuring customer service, customer loyalty, management training; Pre-recorded CDs, video tapes, laser disks and DVDs featuring customer service, customer loyalty, management training