9 [Computer software and programs for use in business operations, namely, accounting, finance, legal, information technology, procurement, and human resources; computer software and programs for use in manufacturing operations, namely, software to assist in the operation of distribution centers, warehouses, supply chain divisions, and logistics departments; computer software and programs for use in project management, namely, time management, resources, personnel, workflow, productivity, business targets, and task-tracking; computer software and programs for use in business processes, namely, for improving business processes communications between buyers and sellers; computer software and programs for use in business appraisals; computer software and programs for use in business management, namely, assessment and auditing of business data; computer software and programs for use in business planning; computer software and programs for use in business intelligence, namely, for improving the business intelligence reporting of others; computer software and programs for use in business information, namely, for business information reporting and business process analysis; computer software and programs for use in labor management and utilization, namely, process measurement, labor scheduling, workforce training, calculating wages, and work productivity; computer software and programs for use in usability measurement, namely, diagnosing and revising web sites, intranets and web-enabled applications to ensure accessibility; and computer software and programs for use in general business applications, namely, data aggregation and report creation, project forecasting, receivables tracking, operations and reporting management tools, and diagnostic, reporting and compliance tools]