16 BOOKS, BOOKLETS, VIDEOS, COMPACT DISCS, DVDS, MANUALS, ELECTRONIC NEWSLETTER, INTERNET DOMAIN, WEB LOG (OR BLOG), WORKSHOPS, SEMINARS, TELEPHONE SEMINARS (OR TELESEMINARS) AND OTHER PRINTED, ELECTRONIC AND AUDIO/VISUAL MATERIALS RELATING TO PERSONAL AND PROFESSIONAL DEVELOPMENT, SELF MOTIVATION AND IMPROVEMENT, GOAL SETTING, LEADERSHIP AND MANAGEMENT