9 Computer software and hardware for monitoring, capturing, recording, managing, indexing, analyzing, storing, retrieving and replaying customer interactions through various means and mechanisms of communication, and user manuals sold as a unit; computer software for workforce optimization, namely, workforce management, performance management, workforce training and learning, workforce coaching, business performance analysis based on customer interactions, speech analytics, surveying of customer feedback and interactions, and user manuals sold as a unit
Trademark: 77397115
