9 Automated systems, namely software, hardware and communications devices for planning, scheduling, controlling, monitoring and providing information on transportation assets and parts thereof; Computer e-commerce software to allow users to perform electronic business transactions via a global computer network; Computer software for communicating with users of hand-held computers; Computer software for use in customer relationship management (CRM); Computer software to monitor and control factory manufacturing processes; Computer software, namely, an application allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device; Facilities management software, namely, software to control building environment, access and security systems; Factory automation software, namely, software to integrate manufacturing machine operations, track problems and generate production reports; Industrial process control software