9 Computer software program for use in the field of customer management, namely, a central interface computer program for providing customer assistance functions, namely, for use in managing customer accounts; storing customer data-contact information, scheduled tasks, branded material and graphics, marketing, service and product content, historic transaction data, employee and company profile information, communication transmissions, digital delivery records and physical mailing reports; managing data relating to customer communications, customer data, including specifications, portable document format (PDF) files, account information and machine and material specifics; tracking data relating to customer telephonic communications; storing and reporting on digitally and physically delivered communication responses; managing data relating to direct mail and trade show promotional materials, namely, t-shirts, pens and mouse-pads; managing data relating to marketing materials, namely, emails, brochures, business cards, letterhead, envelopes, sales sheets, pocket folders, trade show booth components, postcards, labels, folders, self-mailers, banners, signs, rugs, window signage, handbooks, employee/in-house documents, disc holders/covers, calendars, packaging, greeting cards, and calendars; managing data relating to customer purchased print products, namely, customizable letterhead, envelopes, hang tags, brochures, sales sheets, business cards, packaging boxes, greeting cards, postcards, signage, posters, and newsletters; managing data relating to customer purchased electronic products, namely, customizable portable document format documents, microsites, branded emails, e-cards, media galleries, videos and photos; and managing data relating to purchased promotional products, namely, branded promotional products, edible gifts, gift cards, books and flowers
Trademark: 77304143
