9 Computer software for use in sending and receiving to and from computers and wireless mobile electronic devices multi-media content in the field of incident management response and recovery and hospital emergency preparedness, and in the field of managing and monitoring compliance and quality and safety of patient care; Downloadable electronic databases and electronic databases recorded on computer media in the field of incident management response and recovery and hospital emergency preparedness and in the field of managing and monitoring compliance and quality and safety of patient care; computer software for the automation of manual processes used in a hospital to manage and monitor compliance and the quality and safety of care, specifically, hand hygiene observation, infection control risk assessments, patient tracers, environmental rounds, interim life safety assessments, fire drills, emergency preparedness readiness assessments and disasters exercise evaluation assessments; downloadable electronic databases and electronic databases recorded on computer media in the field of automation of manual processes used in a hospital to manage and monitor compliance and the quality and safety of care, specifically, hand hygiene observation, infection control risk assessments, patient tracers, environmental rounds, interim life safety assessments, fire drills, emergency preparedness readiness assessments and disasters exercise evaluation assessments