9 Downloadable electronic publications in the nature of instructional, educational and teaching materials in the field of leadership, management, customer service, retailing, professional development, food, nutrition, diet, cooking, health, fitness, lifestyle and personal improvement; prerecorded videotapes, compact discs, DVD's and laser discs featuring instruction and information on leadership, management, customer service, retailing, professional development, food, nutrition, diet, cooking, health, fitness, lifestyle and personal improvement