Word

STRATEGIC CONVERGENCE

Status

Dead

Status Code

606

Status Date

Friday, June 22, 2007

Serial Number

76555555

Mark Type

1000

Filing Date

Friday, October 31, 2003

Published for Opposition

Tuesday, March 29, 2005

Abandoned Date

Friday, June 22, 2007

Trademark Owner History

SER Solutions, Inc. - Owner At Publication

Classifications

9 computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time

35 business management and consultation services in the field of call contact center operations and call contact center applications; inbound and outbound telephone call contact center services provided for others; telemarketing center services performed for others; operating for others computerized customer service contact center for processing customer communications via telephone, fax, e-mail, web chat, web callback, web call through, and video; business services in the nature of operating telephone call centers for others; providing customer services in the field of telephone call centers for others; telephone order-taking services for others; order fulfillment services; management of telephone call centers for others; providing consulting services to others in the field of call center operations

37 installation and maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers

38 telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services

41 educational services, namely, providing training in operational procedures of call center operations; providing consultation and training to others in the field of call center operations

42 installation and maintenance of computer software; monitoring of computer systems for technical purposes; technical support services, namely, troubleshooting of computer hardware and software problems; programming and maintenance of computer software for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations

Trademark Events

Jan 16, 2008

Abandonment Notice Mailed - No Use Statement Filed

Jan 16, 2008

Abandonment - No Use Statement Filed

Mar 10, 2007

Extension 3 Granted

Dec 20, 2006

Extension 3 Filed

Dec 22, 2006

Paper Received

Jun 21, 2006

Extension 2 Granted

Jun 21, 2006

Extension 2 Filed

Jun 21, 2006

Teas Extension Received

May 10, 2006

Assignment Of Ownership Not Updated Automatically

Dec 21, 2005

Extension 1 Granted

Dec 21, 2005

Extension 1 Filed

Dec 21, 2005

Teas Extension Received

Jun 21, 2005

Noa Mailed - Sou Required From Applicant

Mar 29, 2005

Published For Opposition

Mar 9, 2005

Notice Of Publication

Jan 7, 2005

Law Office Publication Review Completed

Jan 7, 2005

Assigned To Lie

Dec 17, 2004

Approved For Pub - Principal Register

Dec 17, 2004

Examiners Amendment Mailed

Dec 16, 2004

Examiners Amendment -Written

Nov 23, 2004

Amendment From Applicant Entered

Nov 8, 2004

Correspondence Received In Law Office

Nov 8, 2004

Paper Received

May 18, 2004

Non-Final Action Mailed

May 18, 2004

Assigned To Examiner

Nov 17, 2003

New Application Entered In Tram