9 COMPUTER SOFTWARE FOR BILLING, ORDER FULFILLMENT, SERVICE ASSURANCE, SALES COMPENSATION AND COMMISSIONS, ACCOUNTING, INVENTORY MANAGEMENT, SWITCH, VOICE MAIL AND PAGER TERMINAL PROVISIONING, SWITCH POLLING AND HEAD END PROVISIONING; ALL FOR THE UTILITIES, TELECOMMUNICATIONS, CABLE, PAY-PER-VIEW AND SATELLITE TELEVISION AND INTERNET SERVICES PROVIDER (ISP) INDUSTRIES