9 Apparatus for recording, transmission or reproduction of sound or images, namely, antennas, amplifiers, audio cassette players and recorders, audio tape players and recorders, audio speakers, audio and video receivers, CD players and writers, camcorders, digital audio tape players and recorders, digital cameras, digital video recorders, DVD players, movie projectors, optical scanners, photocopying machines, MP3 players, programmable digital television recorders, record players, radios, satellite processors, stereo receivers, television sets, 35mm cameras, video cameras, and video tape players and recorders; terminal apparatus for telecommunications, namely telephones, mobile telephones, radios, radio telephones, radio pagers; fax apparatus, namely, fax machines and computer fax modem cards; telecommunication networks, namely, local and wide area networks, communication hubs, fiber optic networks consisting of fiber optic cables, fiber optic light and image conduits, nodes, routers, switches, hubs, servers, and terminal devices, all sold as a unit, and wireless networks consisting of transmitters, nodes, routers, switches, hubs, servers and terminal devices, all sold as a unit; computer hardware; communications software for connecting computer network users and connecting global and non-global computer networks; computer software for recognition of computer and communications network components, namely, nodes, routers, switches, hubs, servers, terminal devices, physical network connections and virtual network configurations; computer software for monitoring and managing computer and communications networks, computer software for computer network security and controlling computer network access; computer software for failure recognition and alerting of failures in computer and communications networks; computer software for ascertaining availability of computer and communications networks; computer software for performance analysis of computer and communications networks; computer software for configuring computer and communications networks; computer software for recognizing the cascading of the components in computer and communications networks, namely, routers, switches, hubs, servers, and terminal devices; computer software for application and database integration; computer software for word processing; computer software for use as a spreadsheet; interactive multimedia computer programs for monitoring and managing computer and communications networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, use as a spreadsheet, educational training, conducting research, data warehousing, performing electronic business transactions, software development, and communications software for connecting computer network users and connecting global and non-global computer networks; educational software featuring instruction in monitoring and managing computer and communications networks, monitoring and managing computer hardware, monitoring and managing computer software applications, monitoring and managing databases, word processing, spreadsheet usage, conducting research, data warehousing, performing electronic business transactions, software development, and computer networking; computer software that enable users to log customer calls and assign problems; computer software programs that provide caller profiles and symptom analysis and problem solution assistance in the field of customer relationship management and task organization for use by businesses in customer service, supply chain management, enterprise resource management, and support and help desk applications; computer software to automate data warehousing; computer utility programs; computer E-commerce software to allow users to perform electronic business transactions via global and non-global computer networks; computer software development tools; computer operating systems; computer search engine software; computer graphics software; computer software for networking computers and exchanging files and information; and computer software for accessing information directories that may be downloaded from global and non-global computer networks; blank magnetic, electronic and optical data carriers, namely floppy disks, compact discs, chip cards, and magnetic cards; pre-recorded magnetic, electronic and optical data carriers, namely, floppy discs, compact discs, chip cards, and magnetic cards featuring the aforementioned computer software