42 INFORMATION TECHNOLOGY MANAGEMENT AND SUPPORT, NAMELY, EVALUATING INFORMATION TECHNOLOGY NEEDS, DOCUMENTING INFORMATION TECHNOLOGY REQUIREMENTS, AND DEVELOPING SYSTEM ARCHITECTURES; SOFTWARE DEVELOPMENT, NAMELY, SOFTWARE DESIGN, SOFTWARE CONFIGURATION, SOFTWARE TESTING, MANAGEMENT OF SOFTWARE LOGISTICS, AND SOFTWARE IMPLEMENTATION; WEB ENABLED SYSTEM DEVELOPMENT; TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS; COMPUTER SERVICES, NAMELY, HELP DESK AND TECHNICAL SUPPORT; AND TECHNICAL WRITING FOR OTHERS, NAMELY, WRITING RELEASE NOTES, MANUALS, REFERENCE GUIDES, TECHNICAL PAPERS, AND PROMOTIONAL MATERIALS