9 COMPREHENSIVE PROFESSIONAL SERVICES AUTOMATION SOFTWARE SOLUTIONS SOFTWARE DESIGNED TO IMPROVE THE PROCESS OF MANAGING AND DELIVERING SERVICES, NAMELY, SOFTWARE FOR IMPROVING SERVICE DELIVERY AND OPERATIONAL EFFICIENCY THROUGH THE INTEGRATION OF A COMPANY'S SOFTWARE SOLUTIONS AND MANAGING SERVICE DELIVERY, RESOURCES AND SKILLS, REQUESTS, PROJECTS, ENGAGEMENTS AND CONTRACTS, TIME AND EXPENSE, INVOICING, PLACES AND ASSETS, KNOWLEDGEBASE, CUSTOMER RELATIONSHIPS, STAFFING, CONTRACTORS, OPERATIONS REPORTS, SERVICES CATALOGS, SKILLS/QUALIFICATIONS/CERTIFICATIONS, HIRING AND RECRUITING WORKFLOW