38 Electronic transmission of messages and data via voice telephone, text telephone, data telephone, personal digital assistants, facsimile, one-way and two-way pagers and global computer networks; electronic transmission of messages and data for receipt by land-line or broadcast-based interactive television; audio streaming transmission of messages and data via a global computer network; video streaming services of messages and data via a global computer network; providing support, namely technical consultation services, regarding the transmission of messages and data via other communications devices; telecommunications consulting services, namely personalization of parameters for information to be transmitted via a communications device or apparatus, to specify the content, timing and other conditions of the transmission, the device or apparatus to be used in making the transmission, and transaction preferences of the recipient of the information; telecommunications call origination and gateway services for the provision of access to a global computer network, communications routing services, and call routing and load balancing services; providing interoperation with global computer network and telephony exchange systems, namely linking user responses to interactive menus back to originating commerce or content systems in order to facilitate placement of orders, transmission of information, or establishment of connections between the user and other parties; telephony, computer telephony and data delivery services, namely providing an integrated global computer network and telephone service for database-based call origination and connection, transaction facilitation, call management and call routing and load balancing; providing multiple-user access to a global computer information network; providing real-time voice-over on a global computer or telephone network, namely, providing audio responses on a global computer or telephone network; and customization of the above services to client specifications, namely, providing information, consultation and advice to others regarding adapting and implementing the above telecommunications services to meet the needs of their clients