9 COMPUTER SOFTWARE FOR USE IN DEVELOPING INFORMATION SYSTEMS AND APPLICATIONS FOR SALES FORCE AUTOMATION, AUDITING, INSPECTION AND QUALITY IMPROVEMENT, NAMELY, SALES FORCE AUTOMATION APPLICATIONS, REMOTE AUDIT DATA COLLECTION APPLICATIONS, MOBILE INSPECTION APPLICATIONS, QUALITY IMPROVEMENT MANAGEMENT APPLICATIONS, AND CUSTOM DEVELOPED APPLICATIONS, AND INSTRUCTIONS AND USER MANUALS SOLD AS A UNIT WITH THE SOFTWARE