42 COMPUTER SERVER BACKEND COMMUNICATIONS TECHNICAL SUPPORT SERVICES, NAMELY, TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS FOR SOFTWARE HAVING A CUSTOMIZABLE DESKTOP INTERFACE AND FOR SOFTWARE THAT LAUNCHES, DOWNLOADS, AND MANAGES SOFTWARE APPLICATIONS AND CONTENT, MANAGES, SENDS, AND RECEIVES INSTANT MESSAGING AND ALERTS, BROWSES THE INTERNET, MONITORS AND MANAGES SYSTEM RESOURCES BASED ON PRE-SET OR UPDATABLE RULES, AND SOFTWARE THAT ENABLES ELECTRONIC COMMERCE, SUCH SUPPORT SERVICES PROVIDED WHILE MAINTAINING COMMUNICATIONS AND IMPROVING CUSTOMER RELATIONS BETWEEN A DISTRIBUTOR AND AN END-USER; AND COMPUTER SOFTWARE DESIGN FOR OTHERS AND HOSTING THE WEB SITES OF OTHERS ON A COMPUTER SERVER FOR A GLOBAL COMPUTER NETWORK