35 Providing a computer database containing information in the nature of individual and enterprise communications preferences, namely, preferred speaking languages and preferred communication modes; providing a computer database containing information in the nature of groups of addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs associated with an individual or enterprise; directory assistance services, namely, providing addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, and URLs; providing, upon the request of an individual or enterprise user, customized information in accord with the user's preferences and information contained in a database, namely providing the user with information from the user's stored information about addresses, telephone numbers, pager numbers, fax numbers, e-mail addresses, URLs; providing information about governmental agencies