9 COMPUTER SOFTWARE FOR USE IN PROVIDING ACCESS AND REMOTE ACCESS TO A GLOBAL COMPUTER NETWORK, CORPORATE NETWORKS, AND INTRANETS; COMPUTER SOFTWARE FOR USE IN UPDATING INTERNET ACCESS PROVIDER CONTACT INFORMATION; COMPUTER SOFTWARE FOR USE IN FAXING VIA A GLOBAL COMPUTER NETWORK; COMPUTER SOFTWARE FOR TELEPHONY AND ROAMING ON A GLOBAL COMPUTER NETWORK, INCLUDING DIAL UP CONNECTIONS AND BROADBAND CONNECTIONS; COMPUTER SOFTWARE FOR USE IN MANAGING THE NETWORKS OF MULTIPLE INTERNET SERVICE PROVIDERS; COMPUTER SOFTWARE FOR USE BY INTERNET ACCESS PROVIDERS TO MANAGE SUBSCRIBERS, BILL, COLLECT FEES, RESOLVE FEE DISPUTES, MANAGE SALES, PROVIDE CUSTOMER SERVICE, MANAGE TROUBLE TICKETING AND REGULATE LOAD MANAGEMENT