9 Computer software used in relation to quality assurance and employee communication in the work place, namely, for categorizing employees, setting employee standards and performance requirements, assigning employee duties, generating employee contracts, generating position descriptions, generating performance targets, stating company and department procedures, communicating safety standards, generating questionnaires and performance polls, and generating management reports on employee and departments; computer hardware and computer software programs used in relation to quality assurance and employee communication in the work place, namely, for categorizing employees, setting employee standards and performance requirements, assigning employee duties, generating employee contracts, generating position descriptions, generating performance targets, stating company and department procedures, communicating safety standards, generating questionnaires and performance polls, and generating management reports on employees and departments; video tapes featuring training and educational programs used in the implementation of quality assurance and employee communication in the work place