16 Books and printed matter, all relating to human resources and human relations services of benefit to employers and employees with a view to improving the performance and effectiveness of personnel and management in their jobs and relating further to human resources appraisals, consultancy, development, management, performance, testing and efficiency expert services for business and personnel management, including recruitment; vocational guidance, personality, ability, aptitude [ and character assessment, ] redeployment, psychological testing, selection, training, career planning, motivation, stimulation and assistance services, education and instruction services and the arranging and conducting of seminars, tutorials, lessons, lectures, [ seminars, ] meetings and conferences; charts, protective covers for books, stationery; paper tests and computer printouts for eliciting information that identifies an individual's potentialities to facilitate motivation and stimulation at the work place and as an aid in recruitment, selection, training, development, consulting and career planning or reassessment of personnel; computer program manuals for computer software used in human resources appraisals