9 [ Computer hardware; telecommunications computer software used to transmit information, voice, and data over telecommunications networks; telecommunications network management computer software; computer software used to manage, direct, route, transmit and receive telephone calls, electronic messages, and audio and data signals over telecommunications networks; telecommunications hardware, namely, transmitters, receivers, amplifiers, switches, telecommunications emulators, signal converters, and multiplexer devices used to packetize voice signals over telecommunications networks; computer chips; and user manuals sold as a unit therewith ]