9 Computer telephony integration software for interfacing between telephone and computer systems, namely software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; computer programs for controlling internal and external voice and data communication for an organization's computer system; and computer programs for handling and integrating an organization's voice and data communications and computer technologies, namely directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold or distributed therewith as a unit
Trademark: 76189804
