35 Order fulfillment services, namely, receiving, assembling, picking, packaging, consolidating and preparing merchandise and marketing collateral orders for shipment; advertising agencies; document management services, namely, document scanning, electronic document data processing, document systems development and integration and electronic document data transfer; business database marketing consulting services; business marketing data analysis and modeling services; direct mail advertising services; direct business marketing services, namely, conducting market studies; response management services, namely lead generation, inquiry handling, and fulfillment; marketing response analysis services, namely, measurement, analysis and assessment of the responses and effectiveness of marketing, sales and advertising campaigns, and providing reports and recommendations regarding such campaigns; telemarketing services; providing call center services for others, namely, enhanced call center, voice response, telephone customer services representative functions, and other call answering capabilities to users; administering the customer service programs of others in the retail, health care, manufacturing, communication and government fields