9 COMPUTER COMMUNICATIONS SOFTWARE TO ALLOW CUSTOMERS TO ACCESS AND DOWNLOAD INFORMATION FROM INTERNET WEBSITES OR GLOBAL COMPUTER NETWORKS; COMPUTER APPLICATION SOFTWARE FOR PROCESSING ANSWERS TO QUESTIONS AND MAKING RECOMMENDATIONS IN THE FIELD OF MANAGEMENT, LEADERSHIP AND PERSONAL DEVELOPMENT, CD-ROMS CONTAINING MATERIAL RELATED TO MANAGEMENT, LEADERSHIP AND PERSONAL DEVELOPMENT; ELECTRONIC PUBLICATIONS IN THE NATURE OF NEWSLETTERS, MAGAZINES, FACT SHEETS, BOOKS, NEWSPAPERS, HANDBOOKS, BULLETINS AND MANUALS, ALL RELATING TO MANAGEMENT, LEADERSHIP AND PERSONAL DEVELOPMENT; DIGITAL VIDEO DISCS, VIDEO CASSETTES, COMPACT DISCS, AUDIO CASSETTES, DAT, ALL CONTAINING INFORMATION RELATING TO MANAGEMENT, LEADERSHIP AND PERSONAL DEVELOPMENT