9 Computer software for use in managing communications via email, the Internet, mobile devices and telephone in the field of customer relationship management within an electronic context; communications software for connecting computer network users and global computer networks; telecommunications software, namely, for use in electronic interactions, for use in communication via a global computer network, for facilitating electronic communications in a contact center by categorizing, organizing, routing and responding to such communications, for facilitating mobile communication protocols, short message services and wireless applications by categorizing, organizing, routing and integrating such communications with each other and other electronic communications, for use in telephonic and electronic message management in the field of customer interaction management in e-commerce, e-service and m-commerce, for use in telephonic and electronic message management in the field of customer relationship management; computer software for use as artificial intelligence for use in categorizing plain text in order to take an appropriate action, namely, routing or autoresponse; computer software for use in telephonic and electronic message management in the field of inbound and outbound customer marketing or selling, as a sales force automation tool or as a data reporting tool for use in data mining in the field of customer relationship management, for market research and analysis, for text retrieval, for skills based routing of messages to appropriately skilled contact center agents, in telephonic and electronic message management in the field of customer relationship management, for resource management, for work flow management, for enterprise resource planning, for supply chain and inventory management, for sales order processing, for data archiving and storage, for document management, for automating data warehousing and for extraction transfer load and management, for data security, for access control, namely, for public key infrastructure and for digital certification, for database management for general use; analytic and determining computer hardware; computer programs for use in telephonic and electronic message management in the field of financial services, and utilities, retail sector, telecommunications, insurance, governments, travel, tourism and application service providers; computer search engine software; computer telephony software for use with a personal computer to allow the computer user to perform telephone functions via the computer; facilities management software for customer relationship management; business automation software, namely, software for graphic modeling of business rules, establishing rule methodology and generating multi-platform business rules; computers; computer hardware
Trademark: 76154930
