42 Providing electronic publications, namely, commercial directories and business databases on the World Wide Web; research and development in information and telecommunications technology; creating, developing, maintaining and programming pages and web sites on a global computer network; technical support services, namely, providing technical assistance for telecommunications and Internet products and services via the telephone, e-mail, and in person; designing, installing and updating computer software for the retail sale and wholesale industry; designing, installing, and updating computer software allowing access to different computerized database libraries and Internet sites