9 Computer electronic-commerce software to allow users to perform electronic business transactions via a global computer network; computer software for front-office, namely, for operating a call center for customers, data mining, database marketing, and sales force automation; computer software for back office, namely, for managing resources of enterprises, for managing finance, human resources, and transportation, and for warehouse management and supply chain management; computer groupware software for use on local computer networks and extranets to create and distribute documents, information and knowledge, to provide electronic mail link services, to schedule meetings, events and the like, to manipulate sales and client information, namely, contracts, sales data, orders, and product information, to facilitate file sharing, collaboration and administration, and to monitor and regulate the software's own internal systems and functions; computer software for monitoring performance of electronic communications networks, computer networks, and intranet web servers; computer software for communications, namely, for electronic data transfer, electronic mail, and facsimile transmission, for creating directories, gateways, and groupware, for network management, and for enabling electronic commerce and online business transactions; multimedia software programs for transmitting and converting electronic mail message to facsimile and telex formats and for transmitting and converting formats for various text, video, animation, audio and other multimedia files for use in a wide variety of electronic mail and file reader programs; computer programs and software for providing applications within the infrastructure to manage information distribution and access to information on a network-wide basis